FAQs

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What do I do if I am locked out of my account?

  • If you incorrectly sign into your account 5 times, the Concur system will automatically lock your account for up to (24-hours)
  • Please contact support prior to 5 incorrect attempts

Can I use Concur for booking Personal Travel?

Concur is for business travel only, but you can add personal days if applicable, onto your Travel Request

What do I do if I move departments?

  • Make sure your department information is updated in HRDI Payroll
  • If you have a P-Card, please contact Contracts and Procurement for appropriate course of action

How do I see which vendors have e-receipts enabled?

Can I upload attachments from my desktop?

Yes, please refer to Attachments Instructions for more information

Does Concur work on all browsers?

Concur is compatible with all browsers. If you experience any technical issues, please contact the Help Desk x7777

Do I put in approximate costs for parking, rental car, gas, etc. on a Travel Request?

Yes, you will need to enter an estimated cost for each item

How long do I have to put my reservation on hold in Concur?

  • You can place your reservation on hold for up to 24-hours before submitting
  • After 24 hours your reservation will be removed

What amount do I enter for airfare in the Travel Request?

You put an approximate amount

Can I reserve a car with another company besides Enterprise?

Yes, however Enterprise is the recommended vendor

What happens if your expenses are on someone else’s P-Card?

  • The person’s P-Card that you used will have to make an expense report for those expenses
  • Note: Travel Training provides instructions on how to process expense reports with someone else’s P-Card

What happens if there is a lost receipt?

  • Use the Missing Receipt Affidavit
  • To find the Missing Receipt Affidavit, select Expense Report > Your expense > Receipts > Missing Receipt Affidavit
  • Select Accept & Create
  • There may be some scenarios where there are expenses with no receipts (ex. Parking, taxi, etc.)

Why am I seeing a warning for my hotel cost?

  • Hotel costs cannot exceed $275 per night. If the hotel you want to book at is over the limit, you will need to provide an explanation in Comments box
  • You will need approval before booking your reservation

Can there be just one delegate to handle all of the Travel/P-Card for the department?

  • Yes, it is possible to have one delegate to handle all of the Travel Request/Expense Reports for the department
  • Note: Each user in the department will have to designate the delegate in their individual profile

How can I tell if I’m viewing as a delegate for someone, instead of my own account?

  • Their name is indicated on the top right-hand corner, in green. This means you are viewing Concur as a delegate

Can delegates submit the report on my behalf?

No, delegates can only notify the employee. Delegates cannot submit the report on behalf of the employee

Can anybody use the mobile apps?

  • Yes, anyone can use the apps
  • More information on the Mobile Apps will be covered in the Concur Open LabsOpens in new window

How does Concur know when you use your P-Card on a trip that it will go onto the Travel Expense Report?

  • To check if your P-Card is linked to your Concur profile, begin by clicking on the Expenses located at the top of the home screen
  • Next, you will see a drop down under Available Expenses
  • From there, you should see your US Bank card with the last four digits listed. If your card is not listed, please contact support and we will work with Procurement

 

Features and Benefits

Travel and Expense Management

California State University, Fullerton (CSUF) has begun the implementation of a travel and expense management system, which will automate the travel authorization and reimbursement processes as well as the process for reconciling University Procurement Card expenses. The travel and expense management project is the result of the Administration & Finance Division’s organizational efficiency plan which focuses on streamlining and improving business and administrative processes. The automation of these processes involves the integration of the University's finance system with Concur’s travel and expense workflow management solution software. As a result, some business practices will require modification to ensure a seamless integration and implementation. The objectives of the redesign are to:

  • Streamline and simplify the overall travel and expense management process
  • Integrate a Travel Agency in order to increase available services to travelers; and to provide visibility into the travel spend for leverage in negotiating discounts with suppliers
  • Provide improved risk management

Integration

Concur and ExpenseConcur is the leading provider of integrated travel and expense management solutions. Several benefits of using the Concur and Expense system include:

  • Automation of the booking, authorization, and reimbursement processes
  • "One stop shop" for booking, and expense reimbursement, with CSUF travel policy built in for compliance
  • Provides smartphone apps to make travel arrangements, attach receipts, submit requests/reimbursements, and/or approve travel/expense from anywhere, anytime
  • Provides Management Reporting

There are three roles in Concur: Traveler/P-Card Holder, Approver, and Delegate/Preparer.

  • Traveler/P-Card Holder: The Traveler/P-Card Holder may initiate travel requests and/or book travel, or may choose to have a delegate prepare a travel request, book travel and prepare expense reports on their behalf. However, every traveler must submit their own expense report.
  • Approver: The approver will be responsible for approving the travel request or the expense report. This role may be delegated by the employee to another approver within his/her department.
  • Delegate/Preparer: The delegate may initiate travel requests, book travel and/or expense reports on behalf of the traveler; or may be delegated the authority to approve travel requests and/or create expense reports based on the Delegation of Authority.

Corporate Travel Planners (CTP) provides cost effective, personalized, and hassle-free business travel management and resources:

  • Experienced team of travel agents
  • Integration of online and full-service bookings for policy compliance and service delivery
  • Airline, rental car, and hotel savings program

Common Finance System (CFS)Concur will be integrated with the University CFS system to reimburse travelers. Benefits of this integration are:

  • Reduced data entry
  • Fast turn-around time for reimbursement

Implementation Methodology

In order to ensure a fluid and successful adoption, Concur will be implemented in two phases:

  • Phase I – Travel Request, Travel Booking, Travel Expense Reports, and P-Card Reconciliation
  • Phase II – Auxiliary Services Corp, Associated Students Inc. (ASI) and CSUF Philanthropic Foundation

Pilot Group – September 2017

  • Division of Administration and Finance

Phase I – October 2017 (estimated timeframe)

October 2017
  • Division of Information Technology
December 2017
  • Human Resources, Diversity and Inclusion
  • University Advancement
  • President’s Office
February 2018
  • Student Affairs
Academic Affairs
April 2018
  • Provost Office
  • Business and Economics
  • Engineering and Computer Science
September 2018
  • Communications
  • Health and Human Development
  • Humanities and Social Sciences
November 2018
  • Library
  • Arts
  • Education
  • Natural Sciences and Mathematics
  • University Extended Education

Phase II

January 2019
  • Auxiliary Services Corp
  • Associate Students Inc. (ASI)
  • CSUF Philanthropic Foundation

The system will be made available to the entire campus in phases and is expected to be fully implemented by January 2019.

Concur Implementation Teams

Project Team

NAME ROLE EXT EMAIL
Debbie Hagman Travel Program Coordinator 5385 dhagman@fullerton.edu
Joe Ferrer Travel Business Process Improvement Project Lead 7267 jferrer@fullerton.edu
Joe Luzzi University IT 3251 jluzzi@fullerton.edu
Le Lam ASC Travel Policy Coordinator 4112 llam@fullerton.edu
Lori Arthur-Carmichael Training 5792 larthur@fullerton.edu
Mary Ann Torres Director, Accounts Payable & Travel 5735 mtorres@fullerton.edu
May Wong Travel Business Process Improvement Project Assistant 4708 maywong@fullerton.edu
Nelson Nagai Director, Contracts & Procurement 2413 nnagai@fullerton.edu
Rachel Lasser Division IT 8529 rlasser@fullerton.edu
Ramesh Purohit University IT 3936 rpurohit@fullerton.edu
Steven Yim University Controller 4075 syim@fullerton.edu
Tariq Marji Auxiliary Service Corp. (ASC) Chief Financial Officer 4140 tmarji@fullerton.edu
Welson Badal Division IT 2908 wbadal@fullerton.edu

Integration Team

NAME EXT EMAIL
Edison Lim 3240 elim@fullerton.edu
Joe Luzzi 3251 jluzzi@fullerton.edu
Mony Nhong 3520 mnhong@fullerton.edu
Ramesh Purohit 3936 rpurohit@fullerton.edu

Training Team

NAME EXT EMAIL
Clara Bowman 5387 cbowman@fullerton.edu
Le Lam 4112 llam@fullerton.edu
Lori Arthur-Carmichael 5792 larthur@fullerton.edu
Melissa Dominguez 2516 mdominguez@fullerton.edu
Pauline Laverde 4367 palaverde@fullerton.edu

Roll-Out Team

NAME EXT EMAIL
Melissa Dominguez 2516 mdominguez@fullerton.edu
Rachel Lasser 8529 rlasser@fullerton.edu
Welson Badal 2908 wbadal@fullerton.edu

Travel Advisory Group

NAME DIVISION/COLLEGE
Alyssa Adamson Division of Information Technology
Brian Killeen College of Natural Sciences and Mathematics
Chris Johnson College of The Arts
Dianna Malinao College of Health and Human Development
Jamie Reim College of Education
Laleh Graylee Division of Administration and Finance
Linh Tran College of Business and Economics
Lisa Kopecky Division of Academic Affairs
Marilyn dela Cruz Division of Administration and Finance
Mary Ortiz College of Humanities and Social Sciences
Nene Williams Division of Information Technology
Phenicia McCullough Division of Human Resources, Diversity & Inclusion
Rob Scialdone Division of Student Affairs
Sandy Norell College of Engineering and Computer Science
Selene Faire College of Communication
Steve Chan University Extended Education
Tara Garcia Division of University Advancement