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Procurement Card Fraud

Important Security Tips:

  • Review transactions monthly
  • Keep email addresses and phone numbers updated with the Procurement Card Program
  • Sign the card
  • When the card is not in use, the card should be kept in an accessible but secure location
  • The cardholder whose name appears on the front of the card is the only authorized user of the card
  • Shred any documents/receipts containing card account information before disposal
  • If you suspect fraudulent activity, notify the bank immediately by calling; 800-274-7378 and send an email to pcard@fullerton.edu informing us that fraudulent activity has been reported

If your card is lost or stolen: Report the missing card to the bank immediately by calling 800-274-7378 and send an email to pcard@fullerton.edu informing us that the card has been lost or stolen.

Frequently Asked Questions:

  1. A person from the GE Capital Finance Fraud Team just called me. What do I do?

    1. Verify that the individual contacting you is a valid GE Capital Finance representative. Ask them for a call back number that routes you to their main switchboard.
    2. Use the call back number to contact the individual. If this number confirms their identity as a GE Capital Finance bank representative, proceed with providing them information needed to resolve the situation identified by the Fraud Team.
    3. You will be asked to provide a Social Security Number or Security Code. Reminder: The information you need to give is the generic information provided to you on the card activation instruction sheet. If you no longer have this sheet, please send an email to pcard@fullerton.edu. You will receive an email from the Procurement Card Program providing you with the information. When verifying information, do not give the card number to the representative; ask them to read the card number and confirm the information provided.
    4. If it is determined that the transaction is fraudulent, the bank will send you an affidavit. Forward a copy of the affidavit to the Procurement Card Program, CP-300. We will attach the document to the appropriate statement.

    Note: Cardholder's are not held liable for unauthorized/fraudulent charges.

  2. Why can't my assistant request information regarding my Procurement Card or SAM™ login?

    The Cardholder whose name appears on the front of the card is the only authorized individual to request and receive information pertaining to the card.

  3. I just received an "unusual" email from the bank with an attachment or links requesting account and personal information. What do I do?

    Do not reply to the email. Please forward the email to pcard@fullerton.edu. We will research and provide direction immediately.

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